Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Blackstone Service Desk
Knowledge Base Articles

Please visit this link to access IT KBs, https://blackstoneenergy.atlassian.net/wiki/spaces/IKB/pages

  1. Blackstone Service Desk
  2. Internal IT Service Desk

Internal IT Service Desk

You can raise a request for internal IT Service Desk using the options provided. *BLACKSTONE EMPLOYEES ONLY.*

  • Hardware

    Report an issue with hardware such as your endpoint, mouse, keyboard, etc

  • Software

    If you need assistance with software

  • Access

    Are you having issues with access to a file, folder, SharePoint, etc?

  • Network

    Are you having problems with your VPN or office network?

  • Other

    Get assistance for general IT problems and questions.

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"5f23c57c654127be24d0404c4ae811899627296e_lout","branding":{"id":"5","key":"its","name":"Internal IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ece058a-e67e-4a4c-b282-37a0add7b509/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlY2UwNThhLWU2N2UtNGE0Yy1iMjgyLTM3YTBhZGQ3YjUwOSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNDUyMDAsIm5iZiI6MTc2NTE0NDYwMH0.2UaBib6SWhYOgcbPOCVXH9Hb5-V6zRJq-xvSYYEmizo&client=ea3cd6a6-f90c-4a04-9a7d-4e279866a980&mode=fit","logoId":"6ece058a-e67e-4a4c-b282-37a0add7b509","isLogoAvailable":true,"helpCenterTitle":"Welcome to Blackstone Energy Services Customer Support","sharedPortalName":"Blackstone Service Desk","userInitialAnnouncementHeader":"Welcome! You can raise a Service Desk request from the options provided.","translations":{"en-US":{"helpCenterTitle":"Welcome to Blackstone Energy Services Customer Support","sharedPortalName":"Blackstone Service Desk","announcementHeader":"Welcome! You can raise a Service Desk request from the options provided.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#500a56","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjUxNDUyMDAsIm5iZiI6MTc2NTE0NDYwMH0.9Aps-rW2H4vLGhYOUyOMTwfpxDWB8-AUNSd3IK3eMUQ&client=ea3cd6a6-f90c-4a04-9a7d-4e279866a980&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#500a56","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"its","projectId":10015,"serviceDeskId":5,"name":"Internal IT Service Desk","description":"<p>You can raise a request for internal IT Service Desk using the options provided. *<b>BLACKSTONE EMPLOYEES ONLY.</b>*</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"116","name":"Access","descriptionHtml":"","callToAction":"Access","introHtml":"<p>Are you having issues with access to a file, folder, SharePoint, etc?</p>","icon":10513,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[19],"key":""},{"id":"111","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"<p>Report an issue with hardware such as your endpoint, mouse, keyboard, etc</p>","icon":10550,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[19],"key":""},{"id":"113","name":"Network","descriptionHtml":"","callToAction":"Network","introHtml":"<p>Are you having problems with your VPN or office network?</p>","icon":10474,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[19],"key":""},{"id":"114","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[19],"key":""},{"id":"112","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"<p>If you need assistance with software</p>","icon":10547,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[19],"key":""},{"id":"115","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[19],"key":""},{"id":"37","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"36","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"IT Service Requests"}],"orderMapping":{"19":[111,112,116,113,114,115],"10":[36,37],"21":[37],"22":[37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f4da265d-f3e3-3eaa-8e4a-1aec7b130e41","appLinkName":"","appLinkUrl":"","spaceKey":"IKB","spaceName":"IT Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":5,"kbLinkDomainURLs":["https://client.support.blackstoneenergy.com","https://blackstoneenergy.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"Knowledge Base Articles","userLanguageMessageWiki":"<p>Please visit this link to access IT KBs, <a href=\"https://blackstoneenergy.atlassian.net/wiki/spaces/IKB/pages\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://blackstoneenergy.atlassian.net/wiki/spaces/IKB/pages</a></p>","defaultLanguageHeader":"Knowledge Base Articles","defaultLanguageMessage":"Please visit this link to access IT KBs, https://blackstoneenergy.atlassian.net/wiki/spaces/IKB/pages","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxNDU4MDAsIm5iZiI6MTc2NTE0NDYwMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.DCotTrXvvWWr1xUm_33Ol0V-Wp609lB1YoayOr1x7xY","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Blackstone Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://blackstoneenergy.atlassian.net/wiki","kbLinkDomainURLs":["https://client.support.blackstoneenergy.com","https://blackstoneenergy.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=blackstoneenergy","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5f23c57c654127be24d0404c4ae811899627296e_lout","baseUrl":"https://client.support.blackstoneenergy.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://blackstoneenergy.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0a19b77f426c4464af4380f873b11451","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://blackstoneenergy.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}