Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Blackstone Service Desk
  1. Blackstone Service Desk
  2. blackPAC IoT Services

blackPAC IoT Services

Welcome! You can raise a request for blackPAC IoT Service Desk using the options provided.

  • Technical support / Training / Demo / Docs etc..

    New issue creation, technical support question and other help

  • Fix an account and/or access problem

    Having trouble accessing certain modules on blackPAC? We'll help you out.

  • Create new user on blackPAC

    Request for adding a new user to your blackPAC user base

  • Data Request

    Request meter, sensor, etc.. data in CSV, JSON etc...

  • Suggest improvement

    See a place where we can do better? We're all ears.

  • Report a bug

    Tell us the problems you're experiencing

Powered by Jira Service Management
{"xsrfToken":"814c65aa9070ee9eed9e6905152696712fa7e51d_lout","branding":{"id":"6","key":"iots","name":"blackPAC IoT Services","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ece058a-e67e-4a4c-b282-37a0add7b509/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlY2UwNThhLWU2N2UtNGE0Yy1iMjgyLTM3YTBhZGQ3YjUwOSI6WyJyZWFkIl19LCJleHAiOjE3Njk1MDkyMDksIm5iZiI6MTc2OTUwODYwOX0.zmZfxLkOEqvu8Jtx7vnP5OueW0HUm5BL0h4YsxWO3k0&client=ea3cd6a6-f90c-4a04-9a7d-4e279866a980&mode=fit","logoId":"6ece058a-e67e-4a4c-b282-37a0add7b509","isLogoAvailable":true,"helpCenterTitle":"Welcome to Blackstone Energy Services Customer Support","sharedPortalName":"Blackstone Service Desk","userInitialAnnouncementHeader":"Welcome! You can raise a Service Desk request from the options provided.","translations":{"en-US":{"helpCenterTitle":"Welcome to Blackstone Energy Services Customer Support","sharedPortalName":"Blackstone Service Desk","announcementHeader":"Welcome! You can raise a Service Desk request from the options provided.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#500a56","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njk1MDkyMDksIm5iZiI6MTc2OTUwODYwOX0.MxbQ7fBStC5fkqwA1iybZJ-wD8ys48OZ39slhnVvcBM&client=ea3cd6a6-f90c-4a04-9a7d-4e279866a980&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#500a56","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"iots","projectId":10017,"serviceDeskId":6,"name":"blackPAC IoT Services","description":"<p>Welcome! You can raise a request for blackPAC IoT Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"59","name":"Create new user on blackPAC","descriptionHtml":"","callToAction":"Create new user on blackPAC","introHtml":"<p>Request for adding a new user to your blackPAC user base</p>","icon":10499,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[17],"key":""},{"id":"62","name":"Data Request","descriptionHtml":"","callToAction":"Data Request","introHtml":"<p>Request meter, sensor, etc.. data in CSV, JSON etc...</p>","icon":10546,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[17],"key":""},{"id":"48","name":"Fix an account and/or access problem","descriptionHtml":"","callToAction":"Fix an account and/or access problem","introHtml":"<p>Having trouble accessing certain modules on blackPAC? We'll help you out.</p>","icon":10518,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[17],"key":""},{"id":"61","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing</p>","icon":10476,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[17],"key":""},{"id":"60","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[17],"key":""},{"id":"57","name":"Technical support / Training / Demo / Docs etc..","descriptionHtml":"","callToAction":"Technical support / Training / Demo / Docs etc..","introHtml":"<p>New issue creation, technical support question and other help</p>","icon":10469,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[17],"key":""},{"id":"110","name":"Emailed request - EXTERNAL","descriptionHtml":"","callToAction":"Emailed request - EXTERNAL","introHtml":"<p>Request received from your email support channel.</p>","icon":10516,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"109","name":"Emailed request - INTERNAL","descriptionHtml":"","callToAction":"Emailed request - INTERNAL","introHtml":"<p>Request received from your email support channel.</p>","icon":10514,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"IOT Service Desk Request Group - 1"}],"orderMapping":{"17":[57,48,59,62,60,61],"16":[57],"13":[48]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BPACSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njk1MDk4MDksIm5iZiI6MTc2OTUwODYwOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4SaDKm1maqA3vRW48kZ0LmKl31jRV69obNCQ8v8zwkA","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","tokenDurationInMins":20}},"sharedPortal":{"name":"Blackstone Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://blackstoneenergy.atlassian.net/wiki","kbLinkDomainURLs":["https://client.support.blackstoneenergy.com","https://blackstoneenergy.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=blackstoneenergy","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"814c65aa9070ee9eed9e6905152696712fa7e51d_lout","baseUrl":"https://client.support.blackstoneenergy.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://blackstoneenergy.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"79dbc21213f14c96a461c616cdcb870b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://blackstoneenergy.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}