Blackstone Service Desk
  1. Blackstone Service Desk
  2. blackPAC IoT Services

Technical support / Training / Demo / Docs etc..

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Medium
Powered by Jira Service Management
{"xsrfToken":"6ad7c470e102f7d835facfa0702fcc6018df8e9c_lout","branding":{"id":"6","key":"iots","name":"blackPAC IoT Services","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ece058a-e67e-4a4c-b282-37a0add7b509/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlY2UwNThhLWU2N2UtNGE0Yy1iMjgyLTM3YTBhZGQ3YjUwOSI6WyJyZWFkIl19LCJleHAiOjE3NTE0MjU0NDksIm5iZiI6MTc1MTQyNDg0OX0.GU6JkiYSsp7BKfh9_fJX6wVtP6K0gnsQB3ULJwAhuhY&client=ea3cd6a6-f90c-4a04-9a7d-4e279866a980&mode=fit","logoId":"6ece058a-e67e-4a4c-b282-37a0add7b509","isLogoAvailable":true,"helpCenterTitle":"Welcome to Blackstone Energy Services Customer Support","sharedPortalName":"Blackstone Service Desk","userInitialAnnouncementHeader":"Welcome! You can raise a Service Desk request from the options provided.","translations":{"en-US":{"helpCenterTitle":"Welcome to Blackstone Energy Services Customer Support","sharedPortalName":"Blackstone Service Desk","announcementHeader":"Welcome! You can raise a Service Desk request from the options provided.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#500a56","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE0MjU0NDksIm5iZiI6MTc1MTQyNDg0OX0.HY6p98MgIKhhwfF2tw8XhOs8EKJ4ObkeH16holSAEIw&client=ea3cd6a6-f90c-4a04-9a7d-4e279866a980&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#500a56","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"iots","projectId":10017,"serviceDeskId":6,"name":"blackPAC IoT Services","description":"<p>Welcome! You can raise a request for blackPAC IoT Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"59","name":"Create new user on blackPAC","descriptionHtml":"","callToAction":"Create new user on blackPAC","introHtml":"<p>Request for adding a new user to your blackPAC user base</p>","icon":10499,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[17],"key":""},{"id":"62","name":"Data Request","descriptionHtml":"","callToAction":"Data Request","introHtml":"<p>Request meter, sensor, etc.. data in CSV, JSON etc...</p>","icon":10546,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[17],"key":""},{"id":"48","name":"Fix an account and/or access problem","descriptionHtml":"","callToAction":"Fix an account and/or access problem","introHtml":"<p>Having trouble accessing certain modules on blackPAC? We'll help you out.</p>","icon":10518,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[17],"key":""},{"id":"61","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing</p>","icon":10476,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[17],"key":""},{"id":"60","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[17],"key":""},{"id":"57","name":"Technical support / Training / Demo / Docs etc..","descriptionHtml":"","callToAction":"Technical support / Training / Demo / Docs etc..","introHtml":"<p>New issue creation, technical support question and other help</p>","icon":10469,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[17],"key":""},{"id":"110","name":"Emailed request - EXTERNAL","descriptionHtml":"","callToAction":"Emailed request - EXTERNAL","introHtml":"<p>Request received from your email support channel.</p>","icon":10516,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"109","name":"Emailed request - INTERNAL","descriptionHtml":"","callToAction":"Emailed request - INTERNAL","introHtml":"<p>Request received from your email support channel.</p>","icon":10514,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"IOT Service Desk Request Group - 1"}],"orderMapping":{"17":[57,48,59,62,60,61],"16":[57],"13":[48]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BPACSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MjYwNDksIm5iZiI6MTc1MTQyNDg0OX0.H3d2K94HM07vgxnTDUSbxbq1sMJT0TPzLVI8X0Ywmiw","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","tokenDurationInMins":20}},"reqCreate":{"id":57,"projectId":10017,"issueType":{"id":"10102","name":"BPACSD Service request issue type"},"form":{"name":"Technical support / Training / Demo / Docs etc..","descriptionHtml":"","callToAction":"Technical support / Training / Demo / Docs etc..","intro":"<p>New issue creation, technical support question and other help</p>","instructions":"","icon":10469,"iconUrl":"https://client.support.blackstoneenergy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10072","fieldConfigId":"10201","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/57","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/57","calendarParams":{"firstDay":0,"date":"2025-07-01T22:54:09-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTNjZDZhNi1mOTBjLTRhMDQtOWE3ZC00ZTI3OTg2NmE5ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MjYwNDksIm5iZiI6MTc1MTQyNDg0OX0.H3d2K94HM07vgxnTDUSbxbq1sMJT0TPzLVI8X0Ywmiw","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=blackstoneenergy","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6ad7c470e102f7d835facfa0702fcc6018df8e9c_lout","baseUrl":"https://client.support.blackstoneenergy.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://blackstoneenergy.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ea3cd6a6-f90c-4a04-9a7d-4e279866a980","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c66f113f65124259b8411b446689762f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}